These Terms and Conditions (the “Terms”) are a binding agreement between you (“Customer,” “you,” or “your”) and Progressivethink.in LLC (“Progressivethink.in LLC,” “we,” “us,” or “our”). They govern your access to and use of our website at https://progressivethink.in, our customer and support portals, and any hosting, domain, server, software, design, development, maintenance, monitoring, or related products and services we provide (collectively, the “Services”).
By ordering, accessing, or using any Service, or by accepting or electronically signing a quote, order form, statement of work, or service agreement that refers to these Terms, you agree to these Terms. If you use the Services for a business or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.
1. Eligibility and Account Information
You must be at least 18 years old and legally able to enter into a contract. You must provide complete and accurate account, billing, tax, domain-registration, and contact information and keep it current. You are responsible for activity performed through your account and for safeguarding passwords, access keys, and other credentials. Notify us promptly if you suspect unauthorized access.
We may rely on instructions received through your account or verified contact information. We are not responsible for loss caused by inaccurate or outdated contact information or by your failure to secure your credentials.
2. Service Orders and Agreements
Each order may be documented by a quote, order form, statement of work, service-level agreement, managed-services agreement, service agreement, or other written contract, including an agreement signed through an electronic-signature provider (each, a “Service Order”). A signed Service Order identifies the particular Services purchased, pricing, term, scope, responsibilities, and any plan-specific terms.
3. Order of Precedence
The Services may be governed by one or more Service Orders, service agreements, service-specific addenda or terms, or policies expressly incorporated by reference. If there is an actual conflict between applicable contractual documents, the following order of precedence applies, but only to the extent necessary to resolve that conflict:
1. a Service Order or Service Agreement signed by Progressivethink.in LLC and the Customer;
2. any applicable service-specific addenda or terms;
3. these General Terms and Conditions; and
4. any policy expressly incorporated by one of the foregoing documents.
A Service Order or Service Agreement modifies or supersedes these General Terms and Conditions only for the specific Customer and Services covered by that document and only to the extent of an actual conflict. The Privacy Policy is outside this contractual order of precedence and applies according to its own scope.
4. Services and Changes
We provide Services described on our website or in your Service Order. Services may include shared web hosting, domain-related services, custom server hardware or environments, managed or self-managed server services, software installation and configuration, monitoring, backup and restoration, web design, development, and support.
Service features, resource limits, third-party dependencies, and support scope vary by plan. We may modify a Service when reasonably necessary to improve performance or security, comply with law, address abuse, replace an unavailable third-party component, or maintain our network. We will use commercially reasonable efforts to avoid materially reducing prepaid core functionality during the applicable term.
Unless a Service Order states otherwise, timeframes are estimates rather than guarantees. Hosting is generally available immediately after successful payment, but provisioning, security review, domain propagation, migration, custom configuration, or third-party processing may cause delays.
5. Fees, Taxes, Billing, and Renewal
You agree to pay all fees stated at checkout or in your Service Order, plus applicable taxes. Hosting and other recurring Services are prepaid. Fees are due on the invoice date unless the invoice or Service Order states another date.
If you authorize recurring billing, you authorize us and our payment processor to charge the payment method on file for recurring fees, usage charges, taxes, domain fees, and other authorized amounts. You must keep a valid payment method on file. Bank, card, currency-conversion, and similar third-party fees are your responsibility.
Recurring Services renew for the renewal period shown at checkout, on the invoice, or in the Service Order unless canceled before renewal. We may change renewal pricing by giving reasonable advance notice. Promotional pricing applies only for the stated promotional period.
All payments are final and nonrefundable, and we do not offer a money-back guarantee, except where a refund is required by applicable law. This includes setup fees, domain fees, license fees, custom work, completed labor, third-party charges, recurring charges, and prepaid fees. Account suspension, termination, cancellation, downgrade, or non-use does not create a right to a refund or excuse amounts already due.
You must notify us promptly of a billing dispute and provide enough information for us to investigate. Initiating an unjustified chargeback does not cancel the underlying obligation and may result in suspension while the matter is investigated.
6. Past-Due Hosting Accounts
The following schedule applies to standard web-hosting invoices unless your Service Order states otherwise:
- Due date through 12 days past due: the website and email are expected to remain active, although your administrative access may be restricted once the account is past due.
- 13 days past due: the website and email may be suspended or disabled. Incoming email may be rejected or returned as undeliverable, and search rankings or other third-party services may be affected.
- Beginning 14 days past due: files, websites, databases, email, backups, and other account data may be permanently deleted, and the hosting account may be closed. Although data may sometimes be retained longer, we guarantee retention only through the first 13 days after the unpaid invoice date.
To restore access before deletion, you must pay all outstanding amounts and any applicable reactivation fees. Restoration after suspension is not guaranteed to be immediate. Once data has been deleted, it may be unrecoverable.
7. Domain Names
Domain registration, renewal, transfer, redemption, and recovery are provided through third-party registries and registrars and are subject to their rules, procedures, availability, and fees. You are responsible for ensuring that registration information is accurate and that renewal invoices are paid on time. We do not guarantee that any requested or expired domain can be registered, renewed, recovered, or transferred.
Unless a Service Order or registrar rule states otherwise, our current domain nonpayment process is:
- Due date through 12 days past due: the domain is expected to remain active and may be renewed after payment of the past-due balance.
- Beginning 13 days past due: the domain may become inactive. Recovery, when available, requires payment of the past-due balance and a $60 recovery fee, which may be changed if registry or registrar costs change.
- Beginning 26 days past due until an auction closes: the domain may be offered at auction. Recovery may still be possible if there is no active bid, after payment of the balance and recovery fee.
- After auction or release: if the domain is sold, awarded, transferred, deleted, or released for resale, it may no longer be recoverable.
A late renewal ordinarily extends the registration from the original expiration date, not from the date late payment is made. You assume the risk of interruption, auction, third-party acquisition, and loss resulting from late payment, inaccurate contact information, registry rules, or circumstances outside our reasonable control.
8. Customer Responsibilities
You are responsible for:
- all content, code, software, data, email, accounts, and activity hosted or transmitted through your Services;
- securing and updating your applications, plugins, themes, scripts, credentials, devices, and configurations except to the extent a managed-services contract expressly assigns a task to us;
- obtaining all permissions, licenses, notices, and consents needed for your content and processing activities;
- complying with privacy, consumer-protection, accessibility, export, marketing, intellectual-property, and other laws applicable to your business and users;
- taking appropriate measures to protect personal data and other sensitive information collected, stored, transmitted, or otherwise processed through your use of the Services;
- monitoring your resource usage and remaining within plan limits; and
- maintaining independent, current backups unless a Service Order expressly makes us responsible for specified backups.
You must reasonably cooperate with support and provide accurate diagnostic information. You may not attempt to access another customer’s account, data, or systems.
9. Acceptable Use
You may not use, or allow anyone to use, the Services to:
- violate any applicable law or regulation;
- infringe or misappropriate intellectual-property, privacy, publicity, confidentiality, or other rights;
- host, distribute, or facilitate malware, ransomware, botnets, credential theft, phishing, fraud, unlawful surveillance, or unauthorized access;
- send spam, unsolicited bulk messages, or communications that violate applicable consent or opt-out requirements;
- exploit children or publish unlawful sexual content;
- threaten, harass, defame, or incite unlawful violence;
- conduct denial-of-service attacks, abusive scanning, cryptojacking, or activity that damages or interferes with our systems or another person’s systems;
- circumvent technical restrictions, usage limits, authentication, security controls, or billing mechanisms;
- use shared resources in a manner that materially degrades service for others; or
- conceal or misrepresent your identity when doing so would facilitate abuse or unlawful conduct.
You must respond promptly to abuse, security, and legal notices. We may investigate suspected violations and remove or restrict content or Services when reasonably necessary. We may act without advance notice when delay could expose us, our providers, customers, or the public to harm or legal liability.
10. Resource Usage and Security
You must comply with storage, bandwidth, CPU, memory, email, process, database, and other limits associated with your plan. If usage threatens the security, availability, or integrity of our systems, we may throttle, isolate, disable, or require you to upgrade the affected Service.
We use reasonable administrative and technical measures appropriate to the Services, but no system is completely secure. You must promptly install security updates within your responsibility, use strong authentication, and notify us of suspected compromise. We may take emergency action to contain a vulnerability or attack, including disabling a site, script, account, network route, or server.
11. Backups and Data Restoration
Backup, retention, archiving, monitoring, and restoration are included only when expressly listed in your plan or Service Order. A managed custom-server contract may include some or all of these features; a self-managed service may include none of them.
Even when backups are included, backups may fail, be incomplete, become corrupted, or be unavailable. Unless a Service Order expressly guarantees otherwise, backups are provided on a commercially reasonable, best-effort basis and are not a substitute for your own independent backups. You should regularly test your backups and maintain at least one current copy outside our systems.
We are not responsible for loss of data that exceeds an express backup or restoration commitment in your Service Order. Restoration may involve additional fees and is not guaranteed after account termination, nonpayment deletion, hardware failure, corruption, or expiration of the applicable retention period.
12. Managed and Self-Managed Servers
For self-managed Services, you are responsible for administration, configuration, security, monitoring, updates, software licensing, backups, incident response, and recovery unless the Service Order expressly states otherwise.
For managed Services, our responsibilities are limited to the tasks and coverage stated in the Service Order. Available managed features may include uptime monitoring, rescue or emergency services, backup, restoration, backup archiving, and software or hardware upgrades. “Managed” does not mean that every application, issue, incident, modification, or third-party service is included.
You must provide valid licenses for licensed software unless the Service Order states that we will supply them. Third-party software remains subject to its own license and terms.
13. Support
Support is provided through the channels, hours, response targets, and scope applicable to your plan. Unless an applicable service-level agreement states otherwise, response and resolution times are estimates, not guarantees.
We may assist with diagnosing broken scripts, outdated software, invalid configurations, billing issues, or content complaints. Our ability to repair an issue depends on the plan, contract, access available to us, third-party cooperation, and whether the issue falls within our scope. Out-of-scope work may require a separate quote or referral.
14. Customer Content and Intellectual Property
As between you and us, you retain ownership of your content and data. You grant us and our subcontractors a nonexclusive, worldwide, royalty-free license to host, copy, transmit, display, modify, and otherwise process that content only as reasonably necessary to provide, secure, support, and improve the Services, comply with law, and enforce these Terms.
You represent that you have all rights needed to provide the content and grant this license. You are responsible for claims arising from your content or instructions.
We retain all rights in our Services, software, systems, templates, processes, documentation, branding, and pre-existing materials. Ownership and permitted use of custom deliverables will be governed by the applicable Service Order. No rights are transferred except as expressly stated in writing.
15. Copyright and Other Complaints
If you believe content hosted through our Services infringes your rights, send a sufficiently detailed notice through the contact method listed below. We may forward the notice to the customer, request additional information, remove or disable access to material, or take other appropriate action. Knowingly submitting a false or misleading complaint may create legal liability.
16. Privacy and Data Processing
Our collection and use of personal information needed to operate our business—such as customer account, billing, support, and contact information—are described in our Privacy Policy (https://progressivethink.in/privacy-policy).
You are responsible for all personal data and other sensitive information that you or your users collect, upload, store, transmit, disclose, or otherwise process through the Services. You determine the purposes and means of that processing and are responsible for determining which privacy, data-protection, security, breach-notification, records-retention, marketing, and industry-specific requirements apply to you.
You must, as applicable:
- provide legally sufficient privacy notices and obtain all required permissions and consents;
- collect and retain only information reasonably necessary for legitimate purposes;
- configure and maintain appropriate access controls, authentication, encryption, software updates, logging, retention periods, and secure-deletion procedures;
- limit access to authorized persons and protect account credentials and encryption keys;
- respond to individual privacy requests and maintain any legally required records;
- investigate and respond to suspected unauthorized access, disclosure, loss, or alteration; and
- make all legally required notifications to affected individuals, regulators, or other parties.
Our security responsibilities are limited to the infrastructure and tasks expressly included in your plan or Service Order. You remain responsible for your websites, applications, code, databases, forms, plugins, themes, user permissions, devices, configurations, and other components under your control. Assistance we provide does not transfer your legal or security responsibilities to us.
Unless we expressly agree otherwise in a separate writing signed by us, the Services are not represented as compliant with specialized legal or industry regimes governing protected health information, payment-card storage, government-classified information, biometric information, or similarly sensitive regulated data. You must not use the Services for information requiring specialized safeguards unless the applicable Service Order and any required data-processing or business-associate agreement expressly authorize that use.
To the fullest extent permitted by law, we are not responsible for claims, losses, fines, penalties, notification costs, remediation costs, or other liability arising from your data practices, your failure to secure components under your control, your violation of applicable law, or your failure to follow these Terms or the applicable Service Order. This provision does not exclude liability that cannot lawfully be excluded.
17. Third-Party Services
The Services may depend on third-party data centers, registrars, registries, networks, payment processors, software, licenses, platforms, and vendors. Third-party products are subject to their own terms and may be changed, suspended, or discontinued by their providers. We are not responsible for third-party acts, omissions, outages, security incidents, price changes, or policy changes beyond our reasonable control.
References to third-party names and products do not imply ownership, sponsorship, or endorsement.
18. Suspension and Termination
You may cancel a Service using the method stated in your account, Service Order, or by contacting us. Cancellation prevents future renewal only when received before the applicable renewal is processed and does not entitle you to a refund except where expressly provided.
We may suspend or terminate a Service if:
- fees are overdue;
- you breach these Terms or a Service Order;
- your use presents a security, legal, operational, or reputational risk;
- we receive a facially valid legal demand or rights complaint;
- a required third-party service becomes unavailable; or
- continuing the Service would violate law or expose us or others to material harm.
Where reasonably practical, we will provide notice and an opportunity to cure. We may act immediately in an emergency, for serious abuse, or when law or a third-party provider requires it.
Upon termination, your right to use the Service ends. You are responsible for exporting your data before cancellation or termination. We may delete data after termination, subject to the specific past-due schedule above, the Service Order, and applicable law. Sections that by their nature should survive termination—including payment obligations, intellectual-property terms, disclaimers, limitations of liability, indemnity, and dispute provisions—will survive.
19. Service Availability and Disclaimers
Except for an express written service-level commitment, the Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, uninterrupted operation, security, error-free performance, data preservation, and results.
We do not guarantee uninterrupted availability, any search-engine ranking, email deliverability, business outcome, regulatory compliance, compatibility with every application, or recovery of lost data or expired domains. Scheduled maintenance, emergency maintenance, internet conditions, attacks, customer configurations, and third-party systems may affect availability.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
20. Limitation of Liability
To the fullest extent permitted by law, neitherProgressivethink.in LLC nor its owners, employees, contractors, affiliates, licensors, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, use, opportunities, search ranking, email, or data, even if advised that such damages are possible.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services, these Terms, and all applicable Service Orders will not exceed the amount you paid us for the affected Service during the three months immediately preceding the event giving rise to the claim.
The limitations in this section apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited, including liability for fraud or willful misconduct where exclusion is prohibited.
21. Indemnification
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless
Progressivethink.in LLC and its owners, employees, contractors, affiliates, licensors, and suppliers from claims, damages, losses, liabilities, penalties, judgments, costs, and reasonable attorneys’ fees arising from or relating to your content, your use of the Services, your products or users, your violation of law or third-party rights, or your breach of these Terms or a Service Order. We may assume control of the defense at your expense, and you may not settle a claim in a way that admits our fault or imposes obligations on us without our written consent.
22. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, fire, flood, severe weather, epidemic, war, terrorism, civil unrest, labor disputes, utility or network failure, internet routing problems, cyberattack, denial-of-service attack, governmental action, embargo, supply-chain disruption, or failure of a data center, registrar, registry, carrier, cloud platform, or other supplier.
23. Governing Law and Disputes
These Terms and any dispute arising from them or the Services are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The state and federal courts located in Volusia County, Florida will have exclusive jurisdiction, and each party consents to their personal jurisdiction and venue.
Before filing a lawsuit, the complaining party must give the other party written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the matter for at least 30 days after receipt of the notice. Either party may seek urgent injunctive relief when necessary to protect systems, confidential information, intellectual property, or legal rights.
24. Knowledge Base and Service Information
Progressivethink.in LLC may publish policies, procedures, technical information, service documentation, plan descriptions, and other guidance through its Knowledge Base. Except where these Terms, a Service Order, or another applicable agreement expressly incorporates a particular Knowledge Base policy or provision, Knowledge Base content is provided for informational and operational purposes only.
A Knowledge Base policy or provision that is expressly incorporated by these Terms, a Service Order, or another applicable agreement forms part of that agreement according to the scope of the incorporation. Informational or operational Knowledge Base content cannot independently add to, amend, or modify these Terms, a Service Order, or another applicable agreement. If informational Knowledge Base content conflicts with an applicable contractual document, the contractual document controls.
25. Changes to These Terms
We may update these Terms by posting a revised version in our Knowledge Base. The effective date of each version is the “Last updated” date displayed at the bottom of the Knowledge Base article containing these Terms. For material changes affecting an active recurring Service, we will provide reasonable notice through the website, account, invoice, or contact information on file. Changes apply prospectively from that effective date. Your continued use after that date constitutes acceptance. If you do not agree, you must stop using and cancel the affected Service before the change takes effect.
26. General Terms
These Terms and the applicable Service Orders constitute the entire agreement regarding the Services and supersede prior discussions about their subject matter. You may not assign your agreement without our written consent. We may assign it in connection with a merger, reorganization, sale of assets, or transfer to an affiliate or successor.
Our failure to enforce a provision is not a waiver. If a provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective. Headings are for convenience only. “Including” means “including without limitation.”
Electronic Agreements and Signatures
We may prepare and deliver Service Orders through an electronic-signature provider. Our current provider is BoldSign, but we may use a different provider without changing the validity or effect of these Terms or any Service Order. By electronically signing a Service Order, you:
- consent to conduct the transaction electronically and to receive the Service Order and related records in electronic form;
- agree that your electronic signature has the same legal effect as a handwritten signature to the fullest extent permitted by law;
- confirm that you have reviewed and accepted the Service Order, these Terms, and all documents expressly incorporated by reference;
- represent that the name, email address, title, and other information supplied for the signer are accurate; and
- represent that the signer has authority to enter into the Service Order personally or on behalf of the identified business or organization.
Electronic copies, signature certificates, timestamps, authentication records, audit trails, and completed copies maintained by us or the electronic-signature provider may be used to establish acceptance, delivery, and the contents of an agreement, subject to applicable law. An agreement may be signed in counterparts, each of which is treated as an original and all of which together form one agreement.
Any electronic-signature provider we use, including BoldSign, acts only as a technology provider and is not a party to your agreement with us. Use of its platform may also be governed by that provider’s own terms and privacy practices.
Before signing, you may request a paper copy or ask about a non-electronic signing method by contacting us. You are responsible for downloading and retaining a completed copy for your records. Withdrawing consent to electronic transactions does not invalidate an agreement already signed and may delay or prevent us from accepting future orders electronically.
27. Contact Us
Questions, legal notices, cancellation requests, abuse reports, and rights complaints may be submitted through:
Progressivethink.in LLC
Website:
Progressivethink.in LLC (https://progressivethink.in)
Support and Knowledge Base:
Progressivethink.in LLC Knowledge Base (https://tickets.progressivethink.in/help)
Email: support@progressivethink.in
Mailing address: 265 Deleon Rd.
Debary, FL 32713
Notices to you may be sent to the email or mailing address associated with your account or posted in your customer portal.
Effective date: The effective date of these Terms is the “Last updated” date displayed at the bottom of this Knowledge Base article.